Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01282 612621, Monday to Friday 8am-9am
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Our Emergency Clinician will ring you back. The Specialist Clinician will assess you in triage and if appropriate will either book you in for a telephone, video or face to face consultation. This depends on individual triages and conditions. Sometimes you may not need to be seen by one of the healthcare professionals at the surgery, but would be better treated by a visit to the pharmacy.

If it is necessary for you to be seen by the Doctor covering emergencies, our Emergency Clinician will issue you with an urgent appointment.

Please be aware that not all allocated urgent appointments are face to face. In the majority of cases, a consultation can be done over the telephone.

Routine appointments

To request a routine appointment in the next 3 months:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

When?
You can use this any time during the week. You are able to use this service on weekends, but please be aware that you will not get a response until the following week.

How?
When you decided on what type of appointment you want you will be asked to answer various of questions and will let you send in any queries or any non-urgent health concerns/conditions. This will then go onto your medical record and the relevant person in the surgery will deal with your e-consultation.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

When you arrive for your appointment please use our new check-in screen which is located in the foyer.

Your name will appear on the screen in the waiting room when it is your turn to see the Doctor, Nurse or HCA.

Please note that each appointment is for 10 minutes only with the GP and is 15 minutes with other clinicians.
Barrowford Surgery is a training practice. We have 4th year medical students from Manchester University. They are with us from September through to June and have a 4 week placements with us.

As well as 4th year medical students we have also opened our training practice up to paramedics, student nurses and physician associates.

Please let reception or the doctor know at any time if you do not want students present.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.

The decision to make a home visit is always at the clinical discretion of the Doctor. It is usually better to be seen in the surgery where examinations and investigations are more effectively performed.