Comments and Suggestions

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception where they will then be passed on to the Practice Manager,Tracy.

Making a Complaint

Most problems can be sorted out quickly and easily with the person concerned often at the time they arise and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so preferably in writing either to the surgery address or to barrowford.surgery@nhs.net. You may also make you complaint directly to NHS England who commission our service.

By telephone: 03003 11 22 33                      By email: englandcontactus@nhs.net

By post: NHS England, PO Box 16738, Redditch, B97 9PT

If you would like to see our complaints procedure please call in to surgery and ask at reception.