Practice Charter

Our Responsibilities:

  • To treat you with respect and courtesy at all times.
  • To treat you as an individual, and to discuss with you the care and treatment we can provide.
  • To give you full information on the services we offer.
  • To give you the most appropriate care by suitably qualified staff.
  • To provide you with emergency care when you need it.
  • To refer you to a consultant acceptable to you when necessary.
  • To give you access to your health records, subject to any limitations in the law.

Your Responsibilities As A Patient:

  • To treat all staff with respect and courtesy at all times.
  • To tell us if you are unsure about the treatment we are offering you.
  • To ask for a home visit only when the patient is unable to attend the medical centre through illness or infirmity.
  • To request such a visit if at all possible before 10am.
  • To ask for an out-of-hours visit only when necessary.
  • To keep your appointments, and to make a separate appointment for each member of the family wishing to see the doctor.
  • Not to expect a prescription following every consultation with a doctor. There may be other options for treatment.
  • To take medicines according to the instructions and to only ask for a repeat prescription if you need one.
  • To let us know when you change your address or telephone number. You will be required to register with another practice if you move outside the practice area.